Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for return shipping costs. Shipping costs in this case will not be refunded.
The product must be returned in its original packaging, in the condition received allowing it to be marketed in new condition.
Returned products must not be unsealed. Any product damaged, damaged or whose original packaging has been damaged or missing, will not be refunded or exchanged.
The return request is made by telephone on 01 61 30 27 48 or by email at the following address: firstname.lastname@example.org within 14 days of receipt of the product.
The refund will be made via the payment method used when paying for the order within 15 days.