Refund policy

Last Updated: January 10, 2026

At GLAMCOSY, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we offer a clear and straightforward return and refund process in accordance with U.S. consumer standards.

1. Return Window

  • Returns are accepted within 30 days of delivery.
  • Items must be unused, in their original condition, and include all original packaging, tags, and accessories.
  • Our customer support team is available to assist you throughout the return process.
  • No restocking fees are charged.

2. Return Shipping Costs

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, return shipping is free of charge. GLAMCOSY will cover all associated return costs.

Change of Mind

If you wish to return an item due to a change of mind, wrong size, color, or model:

  • You are responsible for the return shipping cost.
  • Original shipping fees paid at checkout are non-refundable.

3. How to Return

Step 1: Contact Us

Email contact@glamcosy.com with your order number and reason for return.

Step 2: Repack the Item

Securely package the item in its original packaging, including all accessories and documents.

Step 3: Ship the Return

Follow the instructions provided in your return authorization email. You may use the recommended carrier or your preferred shipping service.

4. Return Address & Authorization

To ensure secure and accurate processing, all returns must be authorized before being sent.

  • GLAMCOSY does not display a public return address.
  • Once your return request is approved, the official return address and instructions will be provided via email.
  • Do not send items back without receiving return confirmation and authorization instructions.

Returns sent without prior authorization or to an unapproved address may be refused, delayed, or returned to the sender, and refunds may not be processed.

5. Refunds

  • Once your return is received, it will be inspected to ensure it meets eligibility requirements.
  • Approved refunds are issued to the original payment method within 7 business days.
  • Refund processing times may vary depending on your bank or payment provider.

6. Exchanges

If you need a different item, size, color, or model, please contact us at contact@glamcosy.com.
We will assist in arranging a U.S.-based exchange whenever available.

7. Non-Returnable Items

For hygiene, safety, or customization reasons, certain items may be non-returnable.
Such products will be clearly marked as non-returnable on their product pages.

8. Questions & Support

For additional details, please visit our FAQ page or contact our customer service team directly.

Contact Information

Customer Service Opening Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: Eastern Standard Time (EST)

🕒 Response Time: We respond within 1 business day.